At SILVAREXIS, we are committed to providing our customers with an exceptional shopping experience. If you are not satisfied with your purchase, please review our refund policy to understand your options.
To be eligible for a refund, items must be returned in their original condition, unused, and with all original packaging. Returns must be initiated within 30 days of purchase. Proof of purchase, such as a receipt or order confirmation, is required.
Certain products are exempt from being refunded, including but not limited to perishable goods, gift cards, and downloadable software. Personalized or customized items are also not eligible for returns.
To initiate a return, please contact our customer service team at [email protected]. Provide your order number and details about the product you wish to return. Our team will guide you through the return process.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at [email protected].
If you have any questions about our refund policy, please reach out to us through our contact form on silvarexis.com or via email at [email protected]. We are here to assist you.